Support

Signed-in users can use Send feedback on the dashboard — it is the fastest route, because it records your plan and app version alongside your message. Feedback never includes your tracked terms or email address.

Otherwise, write to support@essentellumwatch.com.

You add exact phrases and run manual checks. Each check performs one real web search and stores verified exact matches. Automatic daily monitoring and email alerts are not active yet, and no check runs unless you start it.

A check returned nothing. That is a valid answer. Exact-phrase matching is deliberate: loose or partial matches are not reported.

Check now is disabled. Either the short pause between checks of the same term is still running, or you have used today's checks. Counters reset at 00:00 UTC.

I hit my term limit. Free allows 2 active terms; Solo allows 20 for €7 per month. Pausing a term frees a slot without deleting it.

Can I delete my account? Yes — ask and it will be removed with all associated records.

See refunds and cancellation for how subscriptions end and when a refund applies.